Touchstone Media Cancellation and Refund Policy

Introduction

Thank you for choosing Touchstone Media. We value your business and strive to provide the highest quality digital services. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are handled. By using our services, you agree to the terms stated herein.

1. General Policy

1.1 Digital Nature of Services: All services provided by Touchstone Media are digital in nature. As such, once a service has been initiated or delivered, refunds and cancellations are generally not available.

2. One-Time Services

2.1 Non-Refundable Services: Payments for one-time services such as review writing, media coverage, IMDb Pro Profile creation, and other similar services are non-refundable once the service has been initiated.

2.2 Initiation of Services: A service is considered initiated once we have started working on your project following your payment and provision of necessary information and materials.

3. Ongoing Monthly Services

3.1 Monthly Subscription Services: For ongoing monthly services such as social media management and other subscription-based offerings, clients may cancel their subscription by providing written notice.

3.2 Advance Notice Requirement: To cancel a monthly service, you must notify us at least 15 days before the start of the next billing cycle. This allows us to cease any planned activities and make necessary adjustments.

3.3 Billing Cycle: The billing cycle for monthly services is typically on a calendar month basis. Specific billing dates will be communicated to you at the commencement of the service.

3.4 No Partial Refunds: We do not offer partial refunds for services already provided during the current billing cycle. Services will continue until the end of the current billing period following the cancellation notice.

4. Exceptional Circumstances

4.1 Case-by-Case Review: While our general policy is no refunds, we understand that exceptional circumstances may arise. Requests for refunds due to extraordinary situations will be reviewed on a case-by-case basis at our sole discretion.

4.2 Submission of Requests: To submit a refund request under exceptional circumstances, please contact us at [Your Contact Email] with a detailed explanation of the situation.

5. Contact Us

If you have any questions or need further clarification regarding our Cancellation and Refund Policy, please contact us at info.touchstonemedia@gmail.com. We are here to assist you and ensure you have a clear understanding of our policies.