Customer Support

Welcome to Touchstone Media Customer Support

We are committed to providing exceptional support to ensure your experience with our digital services is smooth and satisfying. Whether you need assistance with review writing, social media management, media coverage, IMDb Pro Profile creation, or any of our other services, we are here to help.

How to Reach Us

1. Email Support:

   • For any inquiries, support requests, or feedback, please email us at info.touchstonemedia@gmail.com.

   • Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM (local time).

2. Contact Form:

   • Visit our website [touchstonemedia.org] and navigate to the "Contact Us" page.

   • Fill out the contact form with your name, email, and a detailed message regarding your inquiry.

   • Our team will respond to your message within 1-2 business days.

3. Phone Support:

   • For urgent matters, you can call our customer support line at [Your Phone Number].

   • Phone support is available Monday to Friday, from 9:00 AM to 6:00 PM (local time).

Support Process

1. Initial Inquiry:

   • Upon receiving your inquiry, our support team will review your message and may request additional information if necessary to fully understand your issue or request.

2. Resolution:

   • We aim to resolve all support requests promptly and effectively. Depending on the complexity of your issue, resolution times may vary. We will keep you updated on the progress and expected resolution time.

3. Follow-Up:

   • After resolving your issue, we may follow up to ensure that you are satisfied with the outcome and to address any further questions you might have.

Common Support Topics

1. Service Inquiries:

   • Information about our services, pricing, and availability.

   • Guidance on selecting the right service package for your needs.

2. Technical Support:

   • Assistance with accessing and using our digital services.

   • Troubleshooting any issues you may encounter.

3. Billing and Payments:

   • Questions regarding invoices, payments, and billing cycles.

   • Assistance with payment processing through Razorpay.

4. Account Management:

   • Help with creating, updating, or managing your account details.

   • Support for resetting passwords or recovering account access.

Feedback and Suggestions

We value your feedback and suggestions as they help us improve our services. If you have any ideas or comments, please feel free to share them with us via email or through our contact form.

Commitment to Quality

At Touchstone Media, we strive to deliver the highest quality of service to our clients. Our customer support team is dedicated to ensuring your satisfaction and addressing any concerns you may have. Thank you for choosing Touchstone Media. We look forward to assisting you.